This workshop teaches effective strategies and tools to creatively and successfully navigate a group while encouraging involvement, interaction, and ownership of the outcomes and goals. You will discuss: how to create an environment that fosters learning; ways, words, and questions which engage; techniques to keep discussion flowing; strategies to close engagement on a high note; and best practices when facilitating meetings remotely. Successful facilitation skills are critical for supervisors and managers as they involve their teams in goal setting, project execution, and quality improvements.
(This is part of the Leadership & Management, and Communication Skills Certificate Programs, but you do not need to enroll in either program to take this workshop.)
Susan DeMarco is the Director of Organizational Development for Exeter Hospital and works across the organization. Her responsibilities have included employee, management, and leadership development programs, team development and interventions, along with coaching at the manager level and above. She has successfully used Appreciative Inquiry (AI) techniques in her work and received her training in AI from David Cooper-rider, professor of organizational behavior at Case Western Univ. and one of the founders and an ongoing major contributor in AI. Susan has also been trained in facilitative techniques and has taught those techniques within the organization's Lean Boot Camp.