An important role that supervisors and managers play is to influence and guide the behavior of the people they supervise and manage. People's attitudes and behaviors are infectious, good and bad. Often employees bring attitudes and behaviors that interfere with not only their own successful job performance, but also the success of their work teams. In this workshop, you'll discuss how people's attitudes affect their actions and the people around them, and how, as a supervisor, you can coach employees to break through negative and limiting attitudes that keep them from performing at their best. You'll learn to identify how people react to stress, how to deal with defensive behavior, and how to coach employees to find the better, more positive ways to deal with the challenges they face on the job.
(This is part of the Leadership and Management, Supervisory Skills, and Human Resources Management Certificate Programs, but you do not need to enroll in the programs to take this workshop.)
Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.