A study by Harris Interactive involving over 23,000 U.S. employees revealed some very disturbing news about how little most employees know—or care—about how they can help their employer achieve its goals and prosper. Here's what they found: only 37% said they have a clear understanding of what their organization is trying to achieve and why; only 20% were enthusiastic about their team's and organization's goals; only 20% said they have a clear "line of sight” between their tasks and their team's and organization's goals; and only 15% felt that their organization fully enabled them to execute key goals. Contrast this harsh reality with employers like Southwest Airlines, Disney, or Google, where employees think and act like business owners. In this workshop, you will learn six of the most critical management practices that cultivate a "We” culture where employees focus on providing value and have a "go the extra mile” attitude.
(This is part of the Leadership & Management, Supervisory Skills, and Human Resources Management Certificate Programs, but you do not need to be enrolled in the programs to take this workshop.)
David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.