Overview

PDT-BusLM-48

Leading a Multigenerational Workforce: Using Diversity to Your Advantage (One-day Conference)

12th Annual Conference
For Managers, Supervisors, Team & Project Leaders

Previous Conferences Sold Out Quickly,
so Register Early!

Wentworth by the Sea Hotel & Spa, New Castle, NH
.6 CEUs

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AGENDA

8:30-9:00 a.m.
9:00-9:15 a.m.
9:15-10:30 a.m.
10:30-10:45 a.m.
10:45 a.m.-Noon
Noon-1:00 p.m.
1:00-2:15 p.m.
2:15-2:30 p.m.
2:30-4:00 p.m.

Registration & Continental Breakfast
Conference Welcome
Concurrent Sessions
Break
Concurrent Sessions
Lunch
Concurrent Sessions
Break
Concurrent Sessions

SESSIONS AND PRESENTERS

Concurrent Sessions
9:15-10:30 a.m.    

Strategies for Leading a Multigenerational Workforce
In today’s transitional workforce, odds are that your employees range from “millennials” to “baby boomers”. These terms are commonly used to define specific age groups, but many managers are unsure of who really makes up these generational buckets – and what makes them tick. This session will begin by outlining the current generational breakdown in the workplace, and discuss common generalizations associated with each group. Specific motivations of each demographic will be discussed, as well as techniques for recognizing and leveraging the strengths of workers of all generations. This session will also provide practical advice for managers dealing with inter-generational challenges, and is ideal for anyone in a managerial role. 
Presenter: Tess George

Engaging a Diverse Workforce: 
Employee Engagement from Boomers to Generation Z

Employee engagement is largely recognized as a top challenge for today's organizations. Today's workforce has more generations working together than ever before. This session will provide a broad overview of the current generational breakdown in today’s workplace, from baby boomers to millennials, and how it affects engagement. Motivation tactics and strategies for increasing engagement in a generationally diverse workplace will be discussed. This session is ideal for managers of staff, human resource managers, team leaders and executives.
Presenter: David Liddell

10:30-10:45 am
Break

Concurrent Sessions
10:45 a.m.-Noon

Building Credibility as a Young Manager
The influx of millennials to the workforce has resulted in new dynamics, with many younger employees tasked with managing multiple generations. This session will outline key strategies for young staff to succeed in managerial roles, including: communication skills; valuing and utilizing staff strengths; focusing on results; managing stress; and seeking respect (not approval). It will also provide strategies for new managers tasked with managing older employees, and how to deal with age assumptions gracefully. This session is ideal for young managers, and senior managers interested in supporting their younger staff.
Presenter: Tess George

Organizational Culture: 
Your Top Competitive Weapon in the Battle For Talent

Spurred by organizations like Google and Facebook, organizational culture has become a critical factor in attracting top talent. This session will begin by defining the elements of organizational culture. Participants will learn how “perks” are often mistaken for a strong cultural foundation. Trends in company culture will be discussed, as well as how they affect an organization’s ability to attract and retain top talent. Strategies for building a culture for sustained success will be outlined, and participants will have the opportunity to identify factors that drive success within their organizations. This session is designed for managers of staff, human resource managers, team leaders and executives.
Presenter: David Liddell

Noon-1:00 p.m.
Lunch

Concurrent Sessions
1:00-2:15 p.m.

Proactively Managing Conflict
Two major reasons for organizational conflict are role confusion and lack of a clear process. Additionally, when the challenges associated with multi-generational teams are not addressed, there is a profound effect on morale, productivity and workplace satisfaction. Conflict is not inherently negative and is rarely about the issue. Rather, it's about how it's handled. When responded to constructively and respectfully, conflicts encourage creative communication, lead to unity, increase productivity and facilitate positive change. This session looks at the dynamics of conflict and miscommunication and suggests a creative resolution process that acknowledges emotional and power issues, encourages the sharing of individual points of view and works cooperatively toward developing and implementing solutions.
Presenter: Gerri King

Reverse Mentoring: 
Making “Help Me, Help You, Help Us” Go Both Ways

Reverse mentoring is the pairing of senior leaders with younger employees to help leaders get up to speed on the latest technology, social media and societal trends. Recognizing the value of reverse mentoring, major companies like Accenture, BP, GE, IBM and Procter & Gamble have instituted formal reverse mentoring programs. The value of reverse mentoring extends far beyond “schooling senior executives” on all things digital and social. When done well, it can provide those removed from the day-to-day, in-the-trenches work the opportunity to become more attuned to the realities and needs of frontline employees. Doing this helps them become more effective as a leader and more knowledgeable about how to boost employee engagement. In this program, you will learn how other employers are using reverse mentoring, and how to make the most of this growing trend.
Presenter: David Lee

2:15-2:30 p.m.
Break

Concurrent Sessions
2:30-4:00 p.m.

Supporting Diverse Teams
We know that teamwork is the key to success in today's work environment, but it’s also a challenge. Just because employees are part of the same department does not mean that they’re a coalesced group. Time devoted to teambuilding up front will reduce problems down the road. Diverse and multi-generational employees have increased the need for everyone to become knowledgeable about how to form productive working relationships, create a supportive culture that is blame and gossip-free and have a clear understanding of how teams develop and what affects their ability to function at high levels. Though the topics are serious, the session promises to be fun and provide immediately applicable concepts.
Presenter: Gerri King

Millennials: Thorn in Management’s Side or the Canary in the Coal Mine Every Employer Should Thank?
Much has been written about millennials and how they differ from past generations of workers. According to Jean Twenge, Ph.D., author of Generation Me, data shows this generation demonstrates increased self-esteem, assertiveness, self-importance, narcissism and high expectations, compared to previous generations of young people. While some generational differences do exist, what many—if not most—managers and employers miss is the hidden gift that millennial employees offer those wise enough to recognize it: they are the “canary in the coal mine” for ALL employees. The things they want most in an employer are essentially the things that all employees want. This session is ideal for anyone in a managerial role. 
Presenter: David Lee

About the Presenters

Gerri King, Ph.D., is a social psychologist and organizational consultant who works with educational, healthcare, corporate, industrial, non-profit and governmental clients throughout the United States and abroad.  She facilitates, speaks and presents at numerous multinational, national and regional conferences and seminars throughout the year. Gerri’s expertise includes a wide range of topics such as supervisory skills, team building, resolving conflicts and effective communication, motivating workforces, the dynamics of change, multi-generational challenges, why people avoid success and the changing role of leadership in the 21st century. She facilitates staff and executive retreats, departmental and cross-departmental conflict resolution efforts, mergers and acquisitions, strategic planning sessions and mission and vision development. Gerri is a founding partner and President of the consulting and counseling firm Human Dynamics Associates, Inc. of Concord. She is the author of The Duh! Book of Management and Supervision: Dispelling Common Leadership Myths.

David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. David has been a supervisor and trainer in the corporate world and a clinician and trainer in the health care field.

David Liddell is the founder and CEO of SKYE Business Solutions. Established in 2002, SKYE improves the performance capabilities of company leaders, the skills and abilities of employees and the profitability of organizations. David is a noted and respected speaker, coach, facilitator and trainer. His problem-solving abilities, hands-on approach and expertise make him sought after by leaders who want breakthrough results for themselves, their teams and their organizations. David, who has held strategic leadership roles in major organizations, has an unwavering commitment to help leaders build and maximize their talents and potential for exemplary performance. He helps leaders look in to see out.

Tess George is founder and principal of Speakwell, a workplace communication training firm. She has a master’s degree in speech communication and has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years' experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.

Certificate Applicability

This conference may be used as an elective in the Leadership & Management and Supervisory Skills Certificate Programs, but you do not need to enroll on the programs to attend this conference. 

Conference Location

WENTWORTH BY-THE-SEA HOTEL & SPA
Wentworth by the Sea Hotel & Spa overlooks Little Harbor and the Atlantic Ocean in New Castle, New Hampshire. Since 1874, it has stood as a landmark hotel commanding postcard-perfect views of the waterfront. It is one of the Grand Destinations on the East Coast.

Cost and Refunds

Take advantage of the Early Bird Discount!
The cost of the conference is $295 if registered by the early bird date, and $325 after that date. Refunds, less a $25 processing fee, will be given if written cancellation is received at least 10 business days prior to the conference. 

What Cost Includes
The conference fee includes all materials and handouts, continental breakfast, lunch, coffee breaks and parking. Cost does not include overnight accommodations. Participants will receive .6 CEUs (continuing education units) recorded with the University of New Hampshire, attesting to their professional development. 

OVERNIGHT ACCOMMODATIONS

Overnight accommodations are not included in the conference fee. To reserve a guest room, please call the hotel directly at (866) 384-0709, or visit http://www.wentworth.com/. 

EXHIBITOR OPPORTUNITIES

If your company is interested in exhibiting at the event, please contact Michael Mengers at michael.mengers@unh.edu. 

FOR MORE INFORMATION

Phone: (603) 862-7380
Email: professional.education@unh.edu

Instructor Bios

PDT-BusLM-48

Leading a Multigenerational Workforce: Using Diversity to Your Advantage (One-day Conference)

  • Tess George

    Tess George

    Tess George, M.A. in Speech Communication, is founder and principal of Speakwell, a communication training firm, focusing on communication skills in the workplace. She has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years' experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.

  • David Liddell

    David Liddell is the founder and CEO of SKYE Business Solutions. Established in 2002, SKYE improves the performance capabilities of company leaders, the skills and abilities of employees, and the profitability of organizations. David is a noted and respected speaker, coach, facilitator, and trainer. His problem-solving abilities and hands-on approach and expertise make him sought after by leaders who want breakthrough results for themselves, their teams, and their organizations. He has held strategic leadership roles in major organizations and holds an engineering degree from Concordia University.

  • David Lee

    David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.

  • Gerri King

    Gerri King

    Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.

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