As an IT Manager, I often engage with teams to work on tasks that have been loosely arranged as projects. The Project Management Certificate Program with UNH Professional Development & Training has given me tools and techniques that I now use every day to improve how we define, document, and complete projects within our organization. This process-oriented efficiency helps all who contribute or need to monitor the status of projects, all while giving the members of our teams a feeling of control and success throughout the project.