Overview

diverse group of people
PDT-BusLM-116

Transcending Differences: Whether Generational, Personality Style, Cultural or Otherwise

IMPORTANT NOTICE: This program is scheduled as a face-to-face classroom training during the Spring  2021 semester but may be moved online due to future recommendations for distance learning due to the Novel Coronavirus (COVID-19). Any updates will be posted on this page and all enrolled students will be notified by email of any anticipated curtailments.

Much has been written about how the younger generation of employee views the world of work very differently than previous generations. While older generations talk about these frustrations, younger generations find themselves feeling equally puzzled by—and frustrated with—what they see as outmoded attitudes towards work, the workplace, and managing.

Add to these fundamental differences other sources of difference: cultural, regional, gender, personality style, and socioeconomic differences that shape how each person “shows up” at work, and we can understand why people experience so many interpersonal issues and communication challenges in the workplace. It IS helpful to understand how people from different generations and with personality styles think and view the world.

But that’s not enough. We need tools to bridge those differences, and even more importantly, TRANSCEND these differences.

In this program, we will briefly discuss some of the most commonly recognized generational and personality style differences that cause conflict and interfere with teamwork and employee engagement, then we will launch into tools that help us do less reacting to others and engage in more effective responding.

  • We will discuss how to help others respond to us with a more open mind (just as WE develop a more open mind towards them).
  • We will cover an essential communication formula for starting Transcending Differences conversations.
  • Finally, we will explore the key thing that leaders (whether a team leader or CEO) does to create an environment where employees don’t get caught up in petty dramas and personality conflicts and instead have a “we’re all in this together” attitude.

Instructor Bios

PDT-BusLM-116

Transcending Differences: Whether Generational, Personality Style, Cultural or Otherwise

  • David Lee

    David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.

This course is currently unavailable.