Conference for Office Managers, Executive Assistants and Administrative Professionals
Expand your administrative skillset, enhance your professionalism, and stay current on industry trends!
Today's workplace is more complex and dynamic than ever before, and the role of office professionals has grown exponentially. Office pros are expected to do more, to stretch their skills and keep up with innovation, knowing that, in this accelerated office environment, those who don't keep up will inevitably get left behind.
This conference will give you some great tools and practical tips to help navigate your profession, enhance your abilities, and take charge of your career--enabling you to continue to be the seriously indispensable strategic asset you are!
Register by May 1 and save! $225 if registered by May 1, $255 afterward
8:30-9:00am | Registration & Continental Breakfast
9:00-9:15am | Welcome
9:15-10:30am | Session A
"Achieving Your Personal Best" - Peter Hughes
This interactive presentation will cover the essential elements of achieving your personal best at work by examining the individual behaviors and operating philosophies necessary to achieve your career aspirations and long-term success. Supported by table discussions and exercises, the core elements that will be presented are:
10:30-10:45am | Break
10:45am-12:00pm | Concurrent Sessions B
B1: "Managing Change" - Gerri King
Organizations change, and often at a breathtaking rate. Ongoing change can be threatening and stressful to employees and teams. Rumors, miscommunication, conflict, poor concentration, and low energy can all be unintended byproducts. But organizations and employees can get ahead of potential negative impacts and remain effective and healthy during change by learning techniques for managing it. In this interactive workshop, you'll build a toolkit of skills needed to help others process change. You'll learn about the dynamics of change and develop an understanding for the stages that people go through as they adapt. It will include practical steps, techniques, and philosophies that encourage creative reactions to change and enhance employee morale.
B2: "Your Positivity Advantage" - Janet Edmunson
Want to develop the skills that will help you contribute to a positive environment at work? In this session, you’ll learn practical strategies that allow you be a positive energizer, and thereby impact your work culture in a positive way. Through interactive exercises, you’ll discover the positivity around you as well as how to spread it to others. In addition, you’ll discover what energizes you, and gives you true fulfillment and meaning at work.
12:00-1:00pm | Lunch
1:00-2:15pm: Concurrent Sessions C
C1: "Conflict Resolution Through Effective Communication" – Gerri King
This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions. Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution. Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop.
C2: "Discover and Leverage Your Strengths" – Janet Edmunson
Want to work to your peak capacity? In this session we will work to find out what drives you. Through a number of interactive exercises, we will explore your unique personal strengths, and ways you can effectively apply them at work to leverage your value to the organization and provide you with greater fulfilment.
2:30-3:45pm: Session D
"Transcending Differences" - David Lee
Much has been written about how the younger generation of employee views the world of work very differently than previous generations. While older generations talk about these frustrations, younger generations find themselves feeling equally puzzled by—and frustrated with-what they see as outmoded attitudes towards work, the workplace, and managing. Add to these fundamental differences other sources of difference: cultural, regional, gender, personality style, and socioeconomic differences that shape how each person “shows up” at work, and we can understand why people experience so many interpersonal issues and communication challenges in the workplace.
It IS helpful to understand how people from different generations and with personality styles think and view the world. But that’s not enough. We need tools to bridge those differences, and even more importantly, TRANSCEND these differences. In this program, we will discuss some of the most commonly recognized generational and personality style differences that cause conflict and interfere with teamwork and employee engagement.
Then we will launch into tools that help us do less reacting to others and engage in more effective responding. We will discuss how to help others respond to us with a more open mind (just as WE develop a more open mind towards them). We will cover an essential communication formula for starting Transcending Differences conversations. Finally, we will explore the key thing that leaders (whether a team leader or CEO) does to create an environment where employees don’t get caught up in petty dramas and personality conflicts and instead have a “we’re all in this together” attitude.
Janet Edmunson, M. Ed., is president of JME Insights and partner in sPeak Performance. She has over 30 years' experience in leadership in both large and small organizations. She was the Corporate Manager of Wellness Programs for Georgia-Pacific Corp., and has been a leader in, or consultant to, small and mid-size from Blue Cross Blue Shield of Mass. as Director of Prevention and Wellness, and has been a consultant and national motivational speaker, having spoken to over 300 groups.
Peter Hughes, M.Ed., is a part-time faculty member at the University of New Hampshire’s Paul College of Business and Economics, where he teaches organizational behavior. He also teaches at Cambridge College’s Graduate School of Management teaching courses in operations and total quality management, organizational development, and transformational leadership. Peter has worked with numerous hospitality and service organizations. More recently, he was hired by the country of Anguilla to help improve the tourism experience for international visitors. Peter’s business career encompasses diverse industries where he has served as Manufacturing Manager, Corporate Project Manager and Director of Organizational Development. He is also the President & CEO of High Performing Leadership, Ltd, and the author of the book, Leadership and the Road to High Performance.
Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.
David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.