Professional Scrum Master (PSM) at UNH

Professional Scrum Master (PSM) I

UNH Professional Development & Training has partnered with Scrum On, an officially recognized member of the Scrum.org Professional Training Network, to offer the Professional Scrum Master (PSM) course - the industry leading 2-day course that covers the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it.

This workshop is a combination of instruction and team-based exercises that teaches what is at the heart of the Scrum and Agile movement. The program challenges participants to think in terms of the Scrum principles to better understand what to do when returning to the workplace.  

A focus is given to learning the underlying theory and principles of the Scrum Framework with a focus on the role of Scrum Master and how Scrum can help manage changing priorities, increase productivity and accelerate product delivery. In addition, you'll be provided techniques and tools to facilitate behavioral change and cultivate servant leadership.

The program is designed for anyone wanting to contribute to the effectiveness of Scrum and Agile in their organizations, and is especially recommended for Scrum Masters, coaches, managers, and Scrum Team members..

Workshop Notes:

All participants completing the Professional Scrum Master course will receive a password to attempt the Professional Scrum Master I (PSM I) assessment. Participants who attempt the PSM I assessment within 14 days of receiving their free password and do not score at least 85% (passing score) will be granted a 2nd attempt at no additional cost.

Participants completing the program are eligible to claim Project Management Institute (PMI) 14 PDU credits.  PMI PDUs are earned for course attendance and not for passing a Scrum.org assessment.

What You Will Learn


Professional Scrum Master (PSM) I

Course Objectives

  • Students will have a clear understanding of the mechanics of Scrum and their coherence from the empirical foundation of Scrum
  • Students can act as a Scrum Master for Scrum Teams and stakeholders based on an in-depth understanding of servant-leadership
  • Students can effectively start up Scrum or increase its effectiveness if already underway

Course Topics
The PSM course is a mix of lecture, case studies and interactive exercises as you collaborate with other students:

  • Scrum Theory & Principles
    •  How variables can lead to complexity
    •  Relating complexity and management styles
    • Predictive and empirical approaches to problems
    • Exploring the advantages of Agility
    • Scrum and the three legs of empiricism
  • The Scrum Framework
    • What's needed for Scrum?
    • Exploring accountability
    • Scrum roles, events and artifacts
    • Examining the value of time-boxing
    • Scrum values and empiricism
  • Done and Undone
    • Can quality become a habit?
    • Technical debt and addressing its effect
    • Understanding the importance of Done
    • Defining "potentially releasable"
    • Impacts of not defining Done
  • Product Delivery with Scrum
    • Why Plan Product Development with Scrum?
    • Techniques for Product Backlog ordering and valuation
    • Methods of Product Backlog organization
    • Techniques for estimating size of Product Backlog Items
    • Planning and forecasting
    • Monitoring and reporting progress
  • People and Teams
    • Great teams
    • Intrinsic motivation
    • Cross-functionality
    • Scrum Values
    • Stages of Group Development.
  • The Scrum Master
    • Experiencing positive leadership
    • Choices of servant leaders
    • How will you help others improve?
    • Responsibilities of a Scrum Master
    • Scrum Master skills and traits

Tools & Materials


Professional Scrum Master (PSM) I

Program enrollment includes:

  • ​PSM Reference Guide and student exercise materials in digital format
  • Up to 2 free attempt at the PSM I certification assessment for all participants completing the course
  • 40% discount on the PSM II exam ($100 savings)
  • Free Scrum.org profile and access to the course’s Digital Classroom

Students will need a computer with internet access and a microphone to participate.  A computer webcam is helpful, but not required.  All online programs will take place on Zoom with enrolled students receiving login information via email a few days in advance of the program date.

Instructor Bios


Professional Scrum Master (PSM) I

  • Chris Belknap

    Chris Belknap is an Agile Methodology Lead, coach and transformation leader at Liberty Mutual Insurance in Exeter, NH.  He has worked with multiple Agile teams across the globe and at several companies, is one of the 250 worldwide Professional Scrum Trainers (PST) for Scrum.org (the Home of Scrum where Scrum was invented and is maintained), and is a Scaled Agile Program Consultant (SPC). 

    Having dedicated his entire career to software craftsmanship, he has extensive experience working as a software developer, Scrum Master, project manager, and IT Director for Fortune 500 companies in the Technology, Financial and Insurance sectors.  

    Chris is passionate about working with organizations to deliver value, innovate, and continuously improve their Agile engineering and quality practices.  As a Scrum practitioner since 2008, he has experience with scaling Agile, Scrum, Extreme Programming (XP), Lean Startup and Design Thinking. Chris has also been a computer science instructor at the University of Massachusetts, Lowell.

    Chris holds an MBA from Southern New Hampshire University and a BS from Bryant University.

This course is currently unavailable.