"Your expectations are unreasonable.” "That's not within the scope of my duties.” "I'm not the only one who does this. Whom else have you talked to?” If you have heard any of these or similar responses, this session is for you! Don't let diverting, evasive or challenging detours take your conversation down a different path. Discover how to answer challenges and deliver feedback in a way that is objective and minimizes defensiveness. Learn 10 different communication tools to keep your conversation focused and on track. This workshop will show you will how to deliver feedback in an objective and non-judgmental manner, how to respond to challenging rebuttals calmly and assertively, and will allow you to practice 10 communication tools to keep your conversation on track and your conversation under control.
(This is part of the Communication Skills Certificate Program, but you do not need to enroll in the program to take this workshop.)
Lynne Richards, MBA, is an author, founder of Leading Generations, a training and leadership development firm, and a member of the National Speakers Assn. She specializes in helping people develop their leadership, supervisory, and training skills. With over 20 years' experience in management and training, she brings a wealth of hands-on, practical experience to the classroom, providing clients with workshops on leadership, supervision, communication, and training design and delivery.