In today’s results-driven, multi-generational, and often virtual, work environment, the art of engaging in productive conversations is more crucial than ever. Whether it's navigating a challenging discussion, fostering better relationships, or driving towards better results, the ability to communicate effectively can significantly reduce stress and enhance performance.
This seminar, led by an expert with over three decades of experience in interpersonal relationships and constructive conversations, offers a thoughtful, collaborative approach to communication that leads to better outcomes and stronger relationships.
This seminar is highly interactive but will not require participants to do role plays. We do, as a group, brainstorm how to handle different conversations participants want help with, but without playacting.
Participants will also get a copy of the facilitator’s book Dealing with a Difficult Co-Worker.
Key Learnings:
Key Learnings:
David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.
An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China
He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).
In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.
Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.
To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”
Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:
“Every better business result you desire requires having a better conversation.”
