Overview

business group conversing
PDT-BusLM-166

Elevate Your Influence: Advanced Techniques for Constructive Conversations

In today’s results-driven, multi-generational, and often virtual, work environment, the art of engaging in productive conversations is more crucial than ever. Whether it's navigating a challenging discussion, fostering better relationships, or driving towards better results, the ability to communicate effectively can significantly reduce stress and enhance performance.

This seminar, led by an expert with over three decades of experience in interpersonal relationships and constructive conversations, offers a thoughtful, collaborative approach to communication that leads to better outcomes and stronger relationships.

This seminar is highly interactive but will not require participants to do role plays. We do, as a group, brainstorm how to handle different conversations participants want help with, but without playacting.

Participants will also get a copy of the facilitator’s book Dealing with a Difficult Co-Worker.

Key Learnings:

  • How to Set Yourself Up for Success
    • What to do before having an important conversation to increase the likelihood it will go well
    • How to avoid the common mistakes people make that sabotage them before they ever say a word
    • How to work with your own anger, frustration, or fear before the conversation, so you’ll be at your best
    • When to speak up and when to wait
  • How To Start Conversations Off Right
    • How to avoid words and phrases that naturally trigger defensiveness
    • How to signal “I come with an open mind”
    • Phrases you can use to help the person open up and say what they need to say
    • How to address “repeat offenders” and not get caught up in Groundhog Day conversations
  • How to Get a Derailed Conversation Back on Track
    • What to do if you start to get upset and come on too strong
    • How to get the conversation back on track if the other person starts getting upset
    • When to take a time out and when not to
  • “Pro Tips”
    • Phrases you can “copy and paste” that foster high level trust and psychological safety
    • How to flex your approach to match the other person’s personality and communication style

What You Will Learn

PDT-BusLM-166

Elevate Your Influence: Advanced Techniques for Constructive Conversations

Key Learnings:

  • How to Set Yourself Up for Success
    • What to do before having an important conversation to increase the likelihood it will go well.
    • How to avoid the common mistakes people make that sabotage them before they ever say a word.
    • How to work with your own anger, frustration, or fear before the conversation, so you’ll be at your best.
    • When to speak up and when to wait.
  • How To Start Conversations Off Right
    • How to avoid words and phrases that naturally trigger defensiveness
    • How to signal “I come with an open mind”
    • Phrases you can use to help the person open up and say what they need to say.
    • How to address “repeat offenders” and not get caught up in Groundhog Day Conversations
  • How to Get a Derailed Conversation Back on Track
    • What to do if you start to get upset and come on too strong.
    • How to get the conversation back on track if the other person starts getting upset.
    • When to take a time out and when not to.
  • “Pro Tips”
    • Phrases you can “copy and paste” that foster high level trust and psychological safety
    • How to flex your approach to match the other person’s personality and communication style
 
 
 
 

Instructor Bios

PDT-BusLM-166

Elevate Your Influence: Advanced Techniques for Constructive Conversations

  • David Lee

    David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.

    An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China

    He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).

    In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.

    Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.

    To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”

    Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:

    “Every better business result you desire requires having a better conversation.”

09:00am - 03:30pm
Portsmouth - 230 Commerce Way
David Lee
389.00 Workshop Fee
6
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PDT-BusLM-166
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