What Every Manager Should Know About Human Nature
When you understand human nature, it’s like having the “Owners Manual to Maximum Employee Performance.”
When you understand human nature—what makes people tick—you become like Ceasar Millan, the Dog Whisperer, except for people. Because Ceasar Millan understands “dog nature,” he can take a dog whose owner finds frustrating and problematic and turn the dog into a “high performer.”
Why?
Because he knows what makes dog’s tick.
Instead of being frustrated and puzzled why employees don’t care as much as you wish, or work as hard as you need them to, or…find it hard to find and keep quality employees…crack the human nature code and become an Employee Whisperer. T
The more you understand human nature, the greater your ability to:
This program translates important research on human nature into practical, actionable behaviors supervisors and managers at all levels can execute, and by doing so bring out the best in their employees.
David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.
An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China
He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).
In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.
Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.
To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”
Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:
“Every better business result you desire requires having a better conversation.”
