When supervisors are asked “What is your biggest challenge as a supervisor?” one of the most frequent responses is “Dealing with different personalities.”
Often we see “different” as “difficult” because we’re not sure how to connect with people who see the world differently, and approach work and communication differently than us.
This results in unnecessary personality conflicts along with the added stress these create.
By learning how to transcend the differences between you and the people who “get under your skin,” you not only increase your personal effectiveness and reduce your stress level, you enable yourself to “Be The Change.”
You become a role model for others on how to become more collaborative, compassionate, and inclusive. You also model the language and behaviors that foster a cohesive and innovative culture, where people with diverse perspectives and approaches feel welcome to share their point of view and ideas.
This program is designed to help participants:
This program is designed to help participants:
David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.
An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China
He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).
In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.
Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.
To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”
Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:
“Every better business result you desire requires having a better conversation.”
Thank you for your interest in this course. A new date will be scheduled soon. If you would like more information, please submit your inquiry below and a staff member will reply shortly.
