Key Learnings:
- How to Set Yourself Up for Success
- What to do before having an important conversation to increase the likelihood it will go well
- How to avoid the common mistakes people make that sabotage them before they ever say a word
- How to work with your own anger, frustration, or fear before the conversation, so you’ll be at your best
- When to speak up and when to wait
- How To Start Conversations Off Right
- How to avoid words and phrases that naturally trigger defensiveness
- How to signal “I come with an open mind”
- Phrases you can use to help the person open up and say what they need to say
- How to address “repeat offenders” and not get caught up in Groundhog Day conversations
- How to Get a Derailed Conversation Back on Track
- What to do if you start to get upset and come on too strong
- How to get the conversation back on track if the other person starts getting upset
- When to take a time out and when not to
- “Pro Tips”
- Phrases you can “copy and paste” that foster high level trust and psychological safety
- How to flex your approach to match the other person’s personality and communication style