This workshop was formerly titled 10 tools for keeping your Feedback and Conversations on Track
Most people dislike receiving feedback and most people dread giving it. While this is in part due to human nature, it’s also because most people give feedback in a clumsy, heavy-handed way that leads to bruised egos, or sugar coat feedback so much, it’s confusing.
Yet, receiving productive feedback is essential to excelling on the job, let alone professional growth and improvement.
Knowing how to give productive feedback is an essential management and HR skill. It is also a vitally important skill in all relationships. In fact the quality of both our work and personal relationships is hugely influenced by our ability to give feedback in a way that the other person can hear without defensiveness and then want to act upon.
In this program, you will learn how to do that. You will learn how to deliver feedback in a way that doesn’t trigger antagonism or “shut down” the other person. You will learn how to deliver constructive feedback so that truly is constructive—i.e. the person knows how to use it to make constructive change.
In this program, we’ll cover:
David Lee is the founder and principal of HumanNature@Work. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is author of "Managing Employee Stress and Safety" as well as nearly 100 articles and book chapters on organizational and individual performance published in trade journals and books in the U.S. and abroad. He has held positions as a supervisor and trainer in the corporate world and a clinician and trainer in the healthcare field.
