How to Make Your Feedback Conversations Get Results and Grow Your Relationships

Most people dislike receiving feedback and most people dread giving it. While this is in part due to human nature, it’s also because most people give feedback in a clumsy, heavy-handed way that leads to bruised egos, or sugar coat feedback so much, it’s confusing.

Yet, receiving productive feedback is essential to excelling on the job, let alone professional growth and improvement.

Knowing how to give productive feedback is an essential management and HR skill. It is also a vitally important skill in all relationships. In fact the quality of both our work and personal relationships is hugely influenced by our ability to give feedback in a way that the other person can hear without defensiveness and then want to act upon.

In this program, you will learn how to do that. You will learn how to deliver feedback in a way that doesn’t trigger antagonism or “shut down” the other person. You will learn how to deliver constructive feedback so that truly is constructive—i.e. the person knows how to use it to make constructive change.

In this program, we’ll cover:

• How to plan your feedback conversations to increase the odds they go well.
• Mistakes to avoid if you want your feedback to be well received.
• How to make your feedback crystal clear using the “virtual reality training video” method.
• What to do if the person becomes defensive or simply doesn’t agree with your feedback (hint: the answer is NOT to debate or become more insistent).
• How to steer a conversation back on track.
• How to deal with the chronically defensive person.

Please note that each student will receive David Lee's book Dealing with a Difficult Co-Worker. Vol. 1 of the Courageous Conversations at Work Series. The book fee is included in the tuition.

This course has been approved for SHRM PDCs.
This course was formerly titled "10 Tools for Keeping Your Feedback and Conversations on Track"