woman talking to man 10 tools

How to Make Your Feedback Conversations Get Results and Grow Your Relationships

This workshop was formerly titled 10 tools for keeping your Feedback and Conversations on Track

Most people dislike receiving feedback and most people dread giving it. While this is in part due to human nature, it’s also because most people give feedback in a clumsy, heavy-handed way that leads to bruised egos, or sugar coat feedback so much, it’s confusing.

Yet, receiving productive feedback is essential to excelling on the job, let alone professional growth and improvement.

Knowing how to give productive feedback is an essential management and HR skill. It is also a vitally important skill in all relationships. In fact the quality of both our work and personal relationships is hugely influenced by our ability to give feedback in a way that the other person can hear without defensiveness and then want to act upon.

In this program, you will learn how to do that. You will learn how to deliver feedback in a way that doesn’t trigger antagonism or “shut down” the other person. You will learn how to deliver constructive feedback so that truly is constructive—i.e. the person knows how to use it to make constructive change.

In this program, we’ll cover:

  1. How to plan your feedback conversations to increase the odds they go well.
  2. Mistakes to avoid if you want your feedback to be well received.
  3. How to make your feedback crystal clear using the “virtual reality training video” method.
  4. What to do if the person becomes defensive or simply doesn’t agree with your feedback (hint: the answer is NOT to debate or become more insistent).
  5. How to steer a conversation back on track.
  6. How to deal with the chronically defensive person.

This course has been approved for SHRM PDCs

Instructor Bios


How to Make Your Feedback Conversations Get Results and Grow Your Relationships

  • David Lee

    David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.

    An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China

    He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).

    In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.

    Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.

    To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”

    Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:

    “Every better business result you desire requires having a better conversation.”

09:00am - 03:30pm
Portsmouth - 230 Commerce Way
David Lee
289.00 Tuition
USNH Tuition Benefit Discount
PDT - 10% Alumni Discount
UNH Extension Discount
Military Discount
REEO Discount
New to NH Discount