This course has been approved for SHRM PDCs
Both research and common sense tell us it's wise to invest in preparing employees to be successful at their jobs. Despite this, many organizations approach the onboarding process at a level they would never tolerate in their daily operations.
The goal of this workshop is to challenge you to take an honest look at your onboarding and management processes to determine whether they lead to high employee engagement or "buyer's remorse."
In this program, we will explore key principles and practices that Employer of Choice companies—like Southwest Airlines, Ritz Carlton, and Northeast Delta Dental—do to create a welcoming, engaging new hire orientation and onboarding program that lays the foundation for employee success.
What You Will Learn:
David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service through his consulting, coaching, and training. He has worked with organizations and presented at conferences both domestically and abroad. An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 100 articles and book chapters published in the US, Europe, India, Australia, and China. He is the author of Dealing with The Difficult Co-Worker, Managing Employee Stress and Safety (published by MEMIC) and Powerful Storytelling Techniques (published by ATD Press). Both the second and third editions of the business classic, The Talent Management Handbook, feature a chapter of his about the topic of Onboarding. In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines that seek to understand human nature. Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance. To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).” Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message: “Every better business result you want requires having a better conversation.”
