Starting New Employees Off Right with Onboarding at UNH

New Hire Orientation and Onboarding Excellence

This course has been approved for SHRM PDCs

Both research and common sense tell us it's wise to invest in preparing employees to be successful at their jobs. Despite this, many organizations  approach the onboarding process at a level they would never tolerate in their daily operations.

The goal of this workshop is to challenge you to take an honest look at your onboarding and management processes to determine whether they lead to high employee engagement or "buyer's remorse."

In this program, we will explore key principles and practices that Employer of Choice companies—like Southwest Airlines, Ritz Carlton, and Northeast Delta Dental—do to create a welcoming, engaging new hire orientation and onboarding program that lays the foundation for employee success.


What You Will Learn


New Hire Orientation and Onboarding Excellence

What You Will Learn:

  1. How to communicate the importance of onboarding to key stakeholders
  2. The critical role effective onboarding plays in employee engagement
  3. The psychology behind getting onboarding right: what you need to know about human nature if you want to prepare your employees to for maximum engagement and productivity
  4. How to use Ritz Carlton’s “secret weapon” to make your orientation program more inspiring and interesting
  5. How to avoid common onboarding mistakes most employers make that diminish engagement and drive new hires out the door
  6. The key “differences that make the difference” between successful and unsuccessful programs.
  7. How to use “The Designer’s Mind Set” to analyze and uplevel each step of the new hire experience
  8. How to create a new program from scratch and how to refine and improve an existing program

Instructor Bios


New Hire Orientation and Onboarding Excellence

  • David Lee

    David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.

    An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China

    He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).

    In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.

    Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.

    To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”

    Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:

    “Every better business result you desire requires having a better conversation.”

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