General Disability Policy: We are committed to providing accommodations to individuals with disabilities. We are also able to accommodate a variety of learning disabilities. Please contact the program manager before enrolling to determine if your needs can be met. 

Coaching Diversity/Discrimination/DEIJ Statement:

The University of New Hampshire is committed to building and nurturing an environment of inclusive excellence where all students, faculty, and staff can thrive.  We are also committed to providing open and inclusive access for all alumni, volunteers, learners, employees, and visitors seeking to participate in our programs and activities.  We venture to sustain a campus environment that fosters mutual respect and understanding.  We believe diversity, equity, accessibility, and inclusion are foundational values inextricably linked to achieving our core educational mission and embrace the many characteristics of our community members that make them uniquely themselves.  

The University’s Institute on Disability is dedicated to fostering inclusion and ensuring full and equal access for all individuals through our services, research, dissemination activities, and educational initiatives. Our commitment to accessibility encompasses both physical and digital spaces. We strive to raise awareness, internally and externally, about barriers in physical and virtual environments while empowering our staff and community partners to actively create more accessible surroundings.

The grievance policy for the UNH Certificate in Professional Coaching Program is designed to provide a fair and efficient process for addressing and resolving grievances raised by participants enrolled in the program. It aims to ensure that all grievances are handled promptly, impartially, and with due consideration for the concerns of all parties involved.

A grievance is defined as any concern, complaint, or dissatisfaction expressed by a student regarding an aspect of their experience within the University Certificate Program, including but not limited to academic matters, administrative decisions, interpersonal conflicts, or perceived injustices.

All grievances will be addressed in a fair, equitable, and impartial manner, with due regard for the rights and perspectives of all parties involved.

The confidentiality of all parties involved in the grievance process will be respected to the fullest extent possible.

Every effort will be made to resolve grievances in a timely manner, with clear timelines established for each stage of the process.

Participants will be provided with clear information about the grievance process, their responsibilities, as well as the steps involved in resolving their grievance.

Informal Resolution: Students are encouraged to attempt to resolve grievances informally, whenever possible, by discussing their concerns directly with the individual(s) involved or with an appropriate faculty or staff member.

Formal Grievance: If a grievance cannot be resolved informally, or if the student is dissatisfied with the outcome of informal resolution attempts, they may submit a formal written grievance to the Program Manager.

Investigation: Upon receipt of a formal grievance, the Program Manager will initiate an investigation, which may include gathering relevant information, interviewing relevant parties, and reviewing relevant documents.

Resolution: Following the investigation, the Program Manager or designated grievance officer will make a determination regarding the grievance and communicate the decision to the student in writing, along with any recommended actions or remedies.

Appeal: If the student is dissatisfied with the outcome of the grievance process, they may appeal the decision in writing to the Director of Professional Development within a specified timeframe. The Director will review the appeal and may uphold, modify, or overturn the original decision.

Final Decision: The decision of the Director on appeal will be final and binding, and no further appeals will be permitted.

Review and Revision:

This grievance policy will be reviewed periodically to ensure its effectiveness and may be revised as necessary to address changing needs and circumstances. Any revisions to the policy will be communicated to participants in a timely manner.

Enrollment/Payment Policy: Space is limited in each course, and registration is secured on a first-come, first -served basis.  To register for a course, visit the enrollment page and select from the available sessions. You may select to pay in full or invoice the full amount. Payment is required to secure your seat, and full payment is due 14 days prior to the start date.  

UNH Professional Development & Training reserves the right to cancel any courses due to insufficient enrollment at least three business days prior to the start date. Cancellations due to issues beyond our control such as inclement weather or instructor emergencies may also occur. PD&T makes every effort to notify participants by email as soon as the decision has been made to cancel a course (no later than 3 days prior to the course start date); if cancellations occur within this window, we will also call participants at their preferred number on file. To ensure you receive prompt notification, please log in to your profile at https://learnforlife.unh.edu/ and add your mobile phone as your preferred contact number.

Payment is required to secure your seat, and full payment is due 14 days prior to the start date.  

Payment options:

Online:  VISA, MasterCard, American Express, Discover (we do not accept e-checks)

Offline:  Paper checks

Refund Policy:

The UNH Certificate in Professional Coaching has a unique refund policy. Please note the terms below. 

Full Refund with Advance Notice: Students who notify the program administration in writing at least 14 days before the scheduled start date of the program will be eligible for a full refund of all tuition and fees paid.

Partial Refund before Start Date: Students who withdraw from the program after the 14-day window but before the scheduled start date may be eligible for a partial refund of 50% of the tuition.

No Refund after Start Date: No refunds will be issued for withdrawals from the program after the scheduled start date.

 Transfer of Credit: At this time, we are not able to accept partial course credit from other organizations or programs. This includes the prior workshops with Professional Development and Training.  

Illness Policy: In order to provide you with an appropriate minimum training hours, it is important that you are present at all course meetings. In cases of emergencies or illness, please contact the program manager at professional.develoment@unh.edu. If you need to miss one Live Online module, you will have the option to make up the content in an asynchronous format. 

Attendance and Participation Policy: Our courses are designed to be interactive. It is expected that participants attend all modules, mentoring sessions, and peer coaching sessions. Other expectations include arriving on time, having your camera on during live sessions, involving yourself in discussion, being respectful of fellow participants and instructors, and being fully present by not engaging in outside or disruptive behaviors.

Partial Completion Policy: At this time, we are not able to offer credit for partial completion of a course.

Statement on Ethics, Integrity, and Transparency: As a coach education provider, we commit to acting with integrity and transparency. We strive to provide fair, ethical, and transparent programs, and to utilize honest sales tactics. We are also committed to ongoing improvement. Contact the program manager with any questions or concerns at professional.development@unh.edu