Conflict Resolution through Effective Conversation

Conflict Resolution through Effective Communication

This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions. Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution. Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop. 

(This is part of the Communication Skills Certificate Programs, but you do not need to enroll in the programs to take this workshop.)

Instructor Bios


Conflict Resolution through Effective Communication

  • Gerri King

    Gerri King

    Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.

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