Conflict Resolution

Conflict Resolution through Effective Communication

This course has been pre-approved for SHRM PDC

This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions.

Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution.

Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop.

This course has been approved for SHRM PDCs

Instructor Bios


Conflict Resolution through Effective Communication

  • Gerri King

    Gerri King

    Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S. and abroad, with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Creating Blame and Gossip Free Work Environments. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri’s book, available on Amazon.com,  is called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.

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