Conflict Resolution through Effective Communication

Conflict Resolution through Effective Communication
people in a heated boardroom discussion

This course has been pre-approved for SHRM PDC

This workshop shows how differences can enhance relationships and presents skills that will enable you to use conflict as a source of creative solutions.

Topics include: dynamics of conflict; assessment of personal resolution styles; what works and what doesn't; and creative skills in conflict resolution.

Through respectful communication and enhanced negotiation skills even the most difficult situations may be managed. In-class practice and hands-on skills are a major part of this workshop.

This course has been approved for SHRM PDCs

Leadership & Management
Human Resources Management
Communication Skills
Supervisory Skills

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