Overview

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Constructive Conversations: How to Foster Candid Discussions That Get Results

 

As our skill at engaging people in constructive conversations grows, we’re able to get better results from others and reduce the emotional wear and tear we experience from having difficult conversations.

Whether it’s conducting a performance review, giving constructive feedback on the fly, or bringing up a difficult issue, knowing how to engage others in conversations that lead to non-defensive, collaborative conversations is one of the most important professional (and life) skills one can have.

In this program, we will explore how to:

  1. Bring up difficult issues in a way that minimizes defensiveness
  2. Make sure “constructive feedback” is actually constructive
  3. Create Psychological Safety, and by doing so, increase other people’s willingness to talk candidly, rather than shut down, get defensive, and/or engage in passive-aggressive expressions of their upset feelings.
  4. Get a derailed conversation back on track

Please note that each student will receive David Lee's book "Dealing with a Difficult Co-Worker. Vol. 1 of the Courageous Conversations at Work Series"

Book Fee is factored in the tuition 

This course has been approved for SHRM PDCs

What You Will Learn

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Constructive Conversations: How to Foster Candid Discussions That Get Results

In this seminar, you will learn:

  1. Bring up difficult issues in a way that minimizes defensiveness
  2. Make sure “constructive feedback” is actually constructive
  3. Create Psychological Safety, and by doing so, increase other people’s willingness to talk candidly, rather than shut down, get defensive, and/or engage in passive-aggressive expressions of their upset feelings.
  4. Get a derailed conversation back on track

 

 

 

 

Instructor Bios

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Constructive Conversations: How to Foster Candid Discussions That Get Results

  • David Lee

    David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service. He has worked with organizations and presented at conferences both domestically and abroad.

    An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 150 articles and book chapters that have been published in trade journals and books in the US, Europe, India, Australia, and China

    He is also the author of Dealing with a Difficult Co-Worker and Powerful Storytelling Techniques for Trainers (published by ASTD Press).

    In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines including cognitive neuroscience, anthropology, psychoneuroimmunology, trauma and resilience research, and paleopsychology.

    Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance.

    To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).”

    Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message:

    “Every better business result you desire requires having a better conversation.”

09:00am - 03:30pm
Manchester Campus, 88 Commercial St.
David Lee
299.00 Tuition
6
USNH Tuition Benefit Discount
PDT - 10% Alumni Discount
UNH Extension Discount
REEO Discount
New to NH Discount
0.6
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