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As our skill at engaging people in constructive conversations grows, we’re able to get better results from others and reduce the emotional wear and tear we experience from having difficult conversations. Whether it’s conducting a performance review, giving constructive feedback on the fly, or bringing up a difficult issue, knowing how to engage others in conversations that lead to non-defensive, collaborative conversations is one of the most important professional (and life) skills one can have. In this program, we will explore how to:
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Please note that each student will receive David Lee's book "Dealing with a Difficult Co-Worker. Vol. 1 of the Courageous Conversations at Work Series"
Book Fee is factored in the tuition
This course has been approved for SHRM PDCs
In this seminar, you will learn:
David Lee, the founder of HumanNature@Work, works with employers who want to improve employee engagement, productivity, and customer service through his consulting, coaching, and training. He has worked with organizations and presented at conferences both domestically and abroad. An internationally recognized thought leader in the field of employee engagement and performance, he is the author of over 100 articles and book chapters published in the US, Europe, India, Australia, and China. He is the author of Dealing with The Difficult Co-Worker, Managing Employee Stress and Safety (published by MEMIC) and Powerful Storytelling Techniques (published by ATD Press). Both the second and third editions of the business classic, The Talent Management Handbook, feature a chapter of his about the topic of Onboarding. In addition to his research and work with both struggling and “best in class” organizations, David Lee’s work draws from a wide range of scientific disciplines that seek to understand human nature. Taking this research which typically doesn’t find its way into the business world, David translates these principles of human nature into practical leadership and managerial strategies that optimize employee performance. To capture the impact understanding human nature makes, David borrows from the popular TV show The Dog Whisperer, and explains “Understanding human nature helps you become a People Whisperer, and by doing so, dramatically improves your ability to get the best results from others (and yourself).” Recently, his work on what makes organizations resilient and employees perform at their best has focused on the central role productive relationships and productive conversations have on these outcomes, with this being the take away message: “Every better business result you want requires having a better conversation.”
