Facilitation Skills at UNH

Facilitation Skills

IMPORTANT NOTICE: This program is traditionally a face-to-face classroom training program, but the Spring 2021 Semester section will be held online as we prioritize distance learning in response to the Novel Coronavirus (COVID-19).

This course has been pre-approved for SHRM PDCs

Successful facilitation skills are critical for supervisors and managers as they involve their teams in goal setting, project execution, and quality improvements.

This workshop teaches effective strategies and tools to creatively and successfully navigate a group while encouraging involvement, interaction, and ownership of the outcomes and goals. You will discuss:

  • how to create an environment that fosters learning;
  • ways, words, and questions which engage;
  • techniques to keep discussion flowing;
  • strategies to close engagement on a high note;
  • and best practices when facilitating meetings remotely.

Instructor Bios


Facilitation Skills

  • Susan DeMarco

    Susan DeMarco

    Susan DeMarco is the Director of Organizational Development for Exeter Hospital and works across the organization. Her responsibilities have included employee, management, and leadership development programs, team development and interventions, along with coaching at the manager level and above. She has successfully used Appreciative Inquiry (AI) techniques in her work and received her training in AI from David Cooperrider, professor of organizational behavior at Case Western University and one of the founders and an ongoing major contributor in AI. Susan has also been trained in facilitative techniques and has taught those techniques within the organization.

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