Who is your "difficult person"? Co-workers, supervisors, managers or customers can be difficult to work with at times. Learn how to identify and isolate the difficulty, to understand and manage "your own" buttons, how to improve communication, how to manage conflict, and how to maintain healthy power balances in the work relationship.
(This is part of the Supervisory Skills and Communication Skills Certificate Program, but you do not need to enroll in the program to take this workshop.)
Tess George, M.A. in Speech Communication, is founder and principal of Speakwell, a communication training firm, focusing on communication skills in the workplace. She has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years' experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.