Leadership 2020

Leadership 2020: Work Smarter - Virtual Series

Join UNH Professional Development & Training for a virtual series based on our popular "Leadership 2020: Work Smarter" conference, held in Fall 2019!

Hear from the same great lineup of speakers, in a flexible format designed to meet your busy schedule. Topics will include: strategic planning; hiring right; managing multiple generations; customer service; diversity and inclusion; and lean thinking for leaders.

Each 90-minute sessions will be a mix of presentation, interactive activities, and discussion, and all sessions will be recorded and available for later viewing by registered attendees.

Please visit the "What You Will Learn" tab to view the full agenda.

What You Will Learn


Leadership 2020: Work Smarter - Virtual Series


Tuesday, December 15, 2020

  • 10:00-11:30am: Mastering the Strategic Planning Process – Gerri King 
  • 2:00-3:30pm: Cultivating Customer Service Excellence – Peter Hughes

Wednesday, December 16, 2020

  • 10:00-11:30am: Managing Multiple Generations – Gerri King 
  • 2:00-3:30pm: Hire Right, The First Time – Amy Cann

Thursday, December 17, 2020

  • 10:00-11:30am: Building a Culture of Diversity & Inclusion – Jermaine Moore
  • 2:00-3:30pm: Lean Thinking for Leaders – Thomas Lencki & Dagmar Vlahos

Instructor Bios


Leadership 2020: Work Smarter - Virtual Series

  • Amy Cann

    Amy Cann

    Amy’s career has spanned over 20 years in the Human Resources profession, and she is committed to guiding leaders to create positive, productive, safe work environments and engaging cultures for their employees while partnering to solve their challenges.

    She is currently enrolled at the Maine School of Law to complete her Juris Doctor degree with a specialization in Employment Law. Her education includes both a Master of Science in Organizational Leadership and a Master of Business Administration degree, Graduate Certificates in Human Resources Management and Social Media Marketing, and a dual Bachelor degree in Human Resources Administration and Psychology.

    Amy has designed and taught graduate, undergraduate, and professional development workshops for eight years for Southern New Hampshire University (SNHU) and the University of New Hampshire (UNH), as well as led over 100 employer training sessions over the years.

    She is a Certified Senior HR Professional (SHRM-SCP) through the Society of Human Resources Management (SHRM) and a Certified Safety Management Specialist (SMS) through the Board of Certified Safety Professionals (BCSP), a member of the NH Business and Industry Association (NH BIA) and the Chamber Collaborative of Portsmouth.

    Amy specializes in employment law, employee relations, leadership coaching, risk management, and organizational development and training.

  • Peter Hughes

    Peter Hughes, M.Ed., is a part-time faculty member at the University of New Hampshire’s Paul College of Business and Economics, where he teaches organizational behavior. He also teaches at Cambridge College’s Graduate School of Management teaching courses in operations and total quality management, organizational development, and transformational leadership. Peter has worked with numerous hospitality and service organizations. More recently, he was hired by the country of Anguilla to help improve the tourism experience for international visitors. Peter’s business career encompasses diverse industries where he has served as Manufacturing Manager, Corporate Project Manager and Director of Organizational Development. He is also the President & CEO of High Performing Leadership, Ltd, and the author of the book, Leadership and the Road to High Performance.

  • Gerri King

    Gerri King

    Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S. and abroad, with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Creating Blame and Gossip Free Work Environments. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri’s book is available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.

  • Thomas Lencki

    Thomas Lencki

    Thomas Lencki Jr. received his Lean Black Belt Certification through the State of New Hampshire Bureau of Education and Training. Tom is a member of the Lean executive Committee (LEC) for the State of NH, and participates in the State of NH Lean network. Tom has expertise in leading groups, workflow analysis, process improvement and creating positive Lean cultures. Currently a Senior Process Engineer with the UNH Project Management and Process Improvement Office, Tom's experience includes over twenty years as a NH State Trooper.

  • Jermaine Moore

    Jermaine Moore

    Jermaine Moore is the founder of The Mars Hill Group, a consulting practice that partners with organizations to support their efforts in building and developing highly engaged, high-performing teams.

    Jermaine has more than twenty years HR experience working across various industries introducing and reinforcing behaviors that drive business results and team performance. His areas of expertise include Diversity and Inclusion, Organizational Culture Development, Team Development, Leadership Development, Executive Coaching, Communication Training, and Change Management.

    With a passion for Diversity and Inclusion, Jermaine currently serves as the Diversity Director for SHRM’s NH State Council and the Seacoast Human Resources Association (SHRA).

  • Dagmar  Vlahos - UNH IT PMO

    Dagmar Vlahos

    Dagmar is a Six Sigma Black Belt and a Lean Black Belt; receiving her Six Sigma Black Belt training from Fidelity Investments focusing on operational excellence and customer quality.  She continued her Lean training with the State of New Hampshire and in 2015 she received her Lean Black Belt through the State of NH Bureau of Education.  Dagmar is a member of the Lean Executive Committee (LEC) at the State of NH, participates in the State of NH Lean Network and in partnership with the State of NH organized NH Lean Summit at UNH.  She has expertise in Full Project Life Cycle Methodologies, Workflow analysis / process reengineering, Continuous Improvement of Operational Processes including building/optimizing organizational processes, measurement systems, and infrastructure.  Currently a Senior Process Engineer with the UNH Project Management Office,  Dagmar’s experience includes over 15 years of various project management, analyst and management roles. 

This course is currently unavailable.