Appreciative Inquiry: A Strengths-Based Approach to Change

Appreciative Inquiry: A Strengths-Based Approach to Change

IMPORTANT NOTICE: This program is scheduled as a face-to-face classroom training during the Spring 2021 semester, but may be moved online due to future recommendations for distance learning due to the Novel Coronavirus (COVID-19). Any updates will be posted on this page and all enrolled students will be notified by email of any anticipated curtailments.

This course has been approved for 6 SHRM PDCs

The traditional approach to change is to look for the problem and find a way to fix it. Appreciative Inquiry (AI) is a positive approach that looks for what works.

When AI techniques are used, individuals or team members identify the positive aspects, whether it's within the individual, in the way their team functions, in their department's operations, or in the values and goals of their organization. By formulating the questions using AI, a concrete understanding of what change is needed emerges, along with increased collaboration, sharing, and teamwork.

In this workshop, you'll learn the process of AI, the steps involved, and the importance of language in inquiry and questioning. Case reviews will be shared to showcase AI's positive impact and possibilities. 

Instructor Bios


Appreciative Inquiry: A Strengths-Based Approach to Change

  • Susan DeMarco

    Susan DeMarco

    Sue DeMarco, instructor in both Facilitation Skills and Appreciative Inquiry for UNH PD&T, is the former Director of Organizational Development at Exeter Hospital, Exeter, NH.  

    Sue has a Masters in Public Administration from the University of NH and also holds a Professional Coach Certification (PCC) through the International Coach Federation (ICF), the premier international professional coaching organization.  She was fortunate to have had many opportunities at Exeter Hospital which allowed her to increase her knowledge and skills and gain a number of certifications relating to group dynamics and organizational development.  She worked with leadership and project teams and taught Facilitation Skills and Appreciative Inquiry as part of her Organizational Development role.

    In her 23 years at Exeter Hospital she was also a coach to physicians and leadership.

    Sue enjoys sharing these techniques with others as she has personally witnessed the benefits to individuals, teams and their organizations.  

    Join Sue as you learn to navigate teams whose members hold diverse opinions while bringing positivity,  skill and a light touch to support them.

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