The traditional approach to change is to look for the problem and find a way to fix it. Appreciative Inquiry (AI) is a positive approach that looks for what works. When AI techniques are used, individuals or team members identify the positive aspects, whether it's within the individual, in the way their team functions, in their department's operations, or in the values and goals of their organization. By formulating the questions using AI, a concrete understanding of what change is needed emerges, along with increased collaboration, sharing, and teamwork. In this session, you'll learn the process of AI, the steps involved, and the importance of language in inquiry and questioning. Case reviews will be shared to showcase AI's positive impact and possibilities.
(This is part of the Leadership & Management, Supervisory Skills, and Human Resources Certificate Programs, but you do not need to enroll in the program to take this workshop.)
Susan DeMarco is the Director of Organizational Development for Exeter Hospital and works across the organization. Her responsibilities have included employee, management, and leadership development programs, team development and interventions, along with coaching at the manager level and above. She has successfully used Appreciative Inquiry (AI) techniques in her work and received her training in AI from David Cooper-rider, professor of organizational behavior at Case Western Univ. and one of the founders and an ongoing major contributor in AI. Susan has also been trained in facilitative techniques and has taught those techniques within the organization's Lean Boot Camp.