Appreciative Inquiry: A Strengths-Based Approach to Change

Appreciative Inquiry: A Strengths-Based Approach to Change

IMPORTANT NOTICE: This program is scheduled as a face-to-face classroom training during the Spring 2021 semester, but may be moved online due to future recommendations for distance learning due to the Novel Coronavirus (COVID-19). Any updates will be posted on this page and all enrolled students will be notified by email of any anticipated curtailments.

This course has been approved for 6 SHRM PDCs

The traditional approach to change is to look for the problem and find a way to fix it. Appreciative Inquiry (AI) is a positive approach that looks for what works.

When AI techniques are used, individuals or team members identify the positive aspects, whether it's within the individual, in the way their team functions, in their department's operations, or in the values and goals of their organization. By formulating the questions using AI, a concrete understanding of what change is needed emerges, along with increased collaboration, sharing, and teamwork.

In this workshop, you'll learn the process of AI, the steps involved, and the importance of language in inquiry and questioning. Case reviews will be shared to showcase AI's positive impact and possibilities. 

Instructor Bios


Appreciative Inquiry: A Strengths-Based Approach to Change

  • Susan DeMarco

    Susan DeMarco

    Susan DeMarco is the Director of Organizational Development for Exeter Hospital and works across the organization. Her responsibilities have included employee, management, and leadership development programs, team development and interventions, along with coaching at the manager level and above. She has successfully used Appreciative Inquiry (AI) techniques in her work and received her training in AI from David Cooperrider, professor of organizational behavior at Case Western University and one of the founders and an ongoing major contributor in AI. Susan has also been trained in facilitative techniques and has taught those techniques within the organization.

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