Introduction to Lean Thinking in Healthcare

Are you frustrated by poor communication and wasted effort in your organization?

Lean thinking refers to a philosophy and management strategy focused on customer value and respect for people. Lean has transformed the way many hospitals and health systems operate. This workshop provides those who lead hospitals, health centers, practices, and related service industries with an introduction to Lean thinking and continuous improvement tools for healthcare.

The instructors have over 30 years combined experience in leading organizational transformation and have many engaging exercises and examples to share.

Instructor Bios


Introduction to Lean Thinking in Healthcare

  • Steve A. Musica

    Steve Musica is President of Lean Healthcare East and consults on customer improvement efforts that increase quality while reducing costs. He has previous management and operational experience as President, CEO, COO, and VP of Operations for medical and technology companies and led successful Lean transformations for both medical product and manufacturing companies before focusing on Lean for healthcare in 2010. Steve learned Lean principles with some of the best organizations in the world and now uses his knowledge and experience to help others transform their organizations. Steve is certified by Dartmouth College as a Lean Six Sigma Black Belt. He earned a Bachelor of Science degree in Mechanical Engineering from the University of Maine with high distinction and high honors and a Masters in Engineering Management (MEM) degree from Dartmouth College.

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