Being a good listener is one of the most important characteristics of an effective communicator However, studies indicate that most of us don't listen very well at all. Identify the barriers to effective listening and learn about your own listening and responding style. In this workshop, you'll discuss factors that affect disclosure, including the listener's body language and responses. You'll also have the opportunity to practice several types of responses and explore how they affect the flow of conversation. You'll practice listening in an interview setting as well as in a conversational setting. Finally, you'll learn what to listen for, and how to adapt your message based on what we hear.
(This is part of the Supervisory Skills, Communication Skills, and Professional Coaching Certificate Programs, but you do not need to enroll in the programs to take this workshop.)
Tess George, M.A. in Speech Communication, is founder and principal of Speakwell, a communication training firm, focusing on communication skills in the workplace. She has taught a variety of communication classes at many colleges, including Penn State and UMass. With over 20 years' experience in training, teaching, singing, acting and storytelling, she helps participants to reach their communication goals.