Overview

Hotel Management with Executive Housekeeper

What You Will Learn

Hotel Management with Executive Housekeeper
  1. Hotel Management
    1. Introduction: The Scope and Nature of Hotel Management
      1. The Hotel Industry
      2. The Scope of the Industry
      3. The Firm in the Hotel and Catering Industry
      4. Hotel Management
      5. Planning
      6. Policy
    2. Workplace & Hotel Organization
      1. Organization
      2. The Nature and Purpose of Organization
      3. The Mechanistic View of Organization
      4. The Human Relations View of Organization
      5. The Systems Approach to Organization
      6. Organization Structure
      7. The Informal Structure
      8. Hotel Organization
    3. Hotel Staff Management
      1. Work Charts
      2. Communication and Coordination
      3. Staff Management
      4. Monitoring Workloads and Work Procedures
      5. Authority/Chain of Command
      6. Career Structure
    4. Hospitality Control Systems
      1. Sources and Storage of Information
      2. Creating and Maintaining Information
      3. Creating and Maintaining Control Systems
      4. Types of Control
      5. Production Control
      6. Quality Control
      7. Sales Control
      8. Labor Utilization Control
      9. Materials Control
      10. Maintenance Control
      11. Financial Control
      12. Setting Standards and Corrective Action
      13. Work Study
      14. Organization and Methods
    5. Front Desk Operations (Reception)
      1. The Functions of the Front Office
      2. Customer Service
      3. Dealing with Grievances & Complaints
      4. Understanding Communication
      5. Conversation Development
      6. Using the Telephone
      7. Business Letters
      8. Promotions and Customer Relations
      9. Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
    6. Servicing Rooms and General Cleaning
      1. Service Equipment
      2. Direct Purchase of Hire of Equipment
      3. Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers
      4. Linen Room Organization
    7. Building and Facility Maintenance
      1. Daily
      2. Periodic and Planned Preventative Maintenance
      3. Frequent Maintenance Problems
      4. Safety, Furniture
      5. Fittings
      6. Managing Maintenance
      7. Building Maintenance
      8. Toilets and Locker Rooms
    8. Activities Management
      1. Tour desk, gymnasium, events (e.g. Weddings, balls etc.)
      2. In house Services
      3. Recreation Facilities
      4. Guest Information Services
      5. Swimming Pools
      6. Spa & Sauna Facilities
      7. Activities Management
      8. Tourism
    9. Food & Beverage Service
      1. Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)
      2. Kitchen Design & Equipment
      3. Service Facilities
      4. Food Service Management
      5. Food Purchasing
      6. Dealing with Complaints
  2. Executive Housekeeper
    1. Introduction
      1. Nature of Becoming an Executive Housekeeper
    2. Housekeeping Maintenance
      1. Professional Cleaning – Rooms
      2. Professional Cleaning – Objects, Areas, and Surfaces
    3. Laundry
      1. Laundry & Linens
      2. Dry Cleaning
      3. Closet Management
    4. Cleaning Products & Tools
      1. Essentials for Cleaning
    5. Organization
      1. Fundamentals
    6. Schedules
      1. Creating Housekeeping Schedules
    7. Entertaining
      1. Tableware
      2. Table Setting & Service
      3. Event Planning Support
    8. Staff Management
      1. Executive Housekeeper Staff Managing Skills

Tools & Materials

Hotel Management with Executive Housekeeper

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Any word processing application.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Recommended Supplementary Materials:

  • David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
  • Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
  • Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
  • Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
  • Martha Stewart – Housekeeping

Instructor

Hotel Management with Executive Housekeeper

Marta Perrone

Marta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.

Marta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

FAQ

Hotel Management with Executive Housekeeper

Does this course prepare for a certification?

No.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive (12) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Enroll Now
160.00
12 months
May 13, 2024
Online
1749.00
GES616