Personalizing Customer Experience with AI

Deliver personalization at scale!

Explore how AI can enhance customer satisfaction and loyalty through personalized experiences, predictive service, and automated support.

Learning Outcomes:

• Design AI-powered customer journey maps
• Implement chatbots and virtual assistants effectively
• Create personalized recommendation systems
• Develop predictive customer service strategies

Perfect for customer experience managers and service designers who want to leverage AI to create more personalized, responsive customer interactions that drive satisfaction and retention.

Workshop fee: $149