Personalizing Customer Experience with AI

Personalizing Customer Experience with AI
ai for personalized customer service

Deliver personalization at scale!

Explore how AI can enhance customer satisfaction and loyalty through personalized experiences, predictive service, and automated support.

Learning Outcomes:

  • Design AI-powered customer journey maps
  • Implement chatbots and virtual assistants effectively
  • Create personalized recommendation systems
  • Develop predictive customer service strategies

Perfect for customer experience managers and service designers who want to leverage AI to create more personalized, responsive customer interactions that drive satisfaction and retention.

Personalizing Customer Experience with AI digital badgePersonalizing Customer Experience with AI Digital Badge

Participants who attend Personalizing Customer Experience with AI will automatically receive a digital badge microcredential which verifies their accomplishment and skill. The badge can be shared on social media, blogs, and online portfolios. 

Upon completion of Personalizing Customer Experience with AI, participants will receive an email with further information on claiming their badge. For more information on digital badges with UNH PD&T, click here.

AI Essentials Certificate Program

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