Paul J. Mamo serves as the Director, Collection in the Small Business/Self Employed Division, where he provides executive leadership and direction in the
design, development and delivery of Collection programs and policy in support of comprehensive tax administration programs and taxpayer compliance. Prior to this assignment, Paul was a member of the IRS Senior Executive Team and served as the Director, Online Services, where he managed large-scale agency digital transformation efforts. He coordinated several digital transformational efforts for individual taxpayers such as IRS Direct Pay (allows taxpayers to pay their tax obligations online), Online Account (allows taxpayers to see and pay their balance due), and the IRS Online Payment Agreement (enables taxpayers to enter into a payment agreement with the IRS). He also led the IRS to begin communicating digitally with taxpayers by launching several Secure Messaging and text chat pilots with various groups of taxpayers to drive taxpayer interactions from paper to secure electronic communications. Paul’s other notable digital achievements include a newly organized www.irs.gov, which showcases a more streamlined website with a robust search function. Paul also held a number of positions within the Wage and Investment (W&I) organization. He served as the Director, Submission Processing where he was responsible for processing individual and business tax returns through both electronic and paper filing methods. His responsibilities included managing programs and policies for the five W&I processing centers and lockbox bank operations. He also served as the Deputy Director, Submission Processing, and as the Field Director, Ogden Submission Processing Center. In addition, Paul served as the Director, National Public Liaison, and held other executive positions within the IRS Electronic Tax Administration Office. Paul also worked at the Office of Management and Budget, where he helped shape the original Presidential Management Agenda. Paul has a Bachelor’s of Science degree in Management, and is a graduate of the Spring 2006 Executive Development Program. Paul is married with 4 children, and lives in Cincinnati, Ohio.