IMPORTANT NOTICE: This program is traditionally a face-to-face classroom training program, but the Spring 2021 Semester section will be held online as we prioritize distance learning in response to the Coronavirus (COVID-19).
“I do my job! What you want requires a ‘personality transplant’ and that’s not going to happen!” In today’s overburdened work environment, as a manager you may have heard an outcry similar to this from someone you supervise.
In this workshop, you will look at ways to deal with problem situations and people. Is it personality or performance? How do you translate a problem attitude into a performance issue? What behaviors are acceptable and unacceptable, and why?
You’ll learn how-to communication skills to address these behaviors, identify when a difficult personality becomes a performance issue, and explore key actions to take to correct the situation. In the end, discover how to turn conflicts into cooperation, emotion into reason, and hidden agendas into honest dialogue.
Lynne Richards, MBA, is an author, founder of Leading Generations, a training and leadership development firm, and a member of the National Speakers Assn. She specializes in helping people develop their leadership, supervisory, and training skills. With over 20 years' experience in management and training, she brings a wealth of hands-on, practical experience to the classroom, providing clients with workshops on leadership, supervision, communication, and training design and delivery.