Wentworth by the Sea aerial photo

Annual Conference for Managers, Supervisors, Project and Team Leaders

Join UNH Professional Development & Training for our semi-annual Leadership Conference at the Wentworth by the Sea! 

As the first decade of the 21st century concludes, many organizations are facing a future filled with continued evolution and demand for innovation - and often the pressure to do more with fewer resources. These organizations will need to work smarter to succeed in an increasingly globalized and automated world, and focus on their core resources and processes.

Leadership 2020: Work Smarter offers two tracks - "People" and "Process" - which will provide participants with the opportunity to examine key personnel topics such as hiring in today's market, generational dynamics, and diversity and inclusion, as well as key process areas including strategic planning, customer service, and Lean thinking. Join us for a dynamic day, kicked off by an inspirational keynote, and develop your strategy for working smarter in 2020 and beyond.

$299 Conference Early Bird Tuition if registered by November 12; $329 afterward

What You Will Learn


Annual Conference for Managers, Supervisors, Project and Team Leaders


9:00-9:15am | Welcome
9:15-10:00am | Keynote Address - Mark Huddleston
10:00-10:15am | Break
10:15-11:45am | Breakout Session 1

  • [1A] PEOPLE | Hire Right, The First Time - Amy Cann
  • [1B] PROCESS | Mastering the Strategic Planning Process - Gerri King

11:45am-12:45pm | Lunch + Optional Focus Groups

12:45-2:15pm | Breakout Session 2

  • [2A] PEOPLE | Managing Multiple Generations - Gerri King
  • [2B] PROCESS | Cultivating Customer Service Excellence - Peter Hughes

2:15-2:30pm | Break

2:30-4:00pm | Breakout Session 3

  • [3A] PEOPLE | Building a Culture of Diversity & Inclusion - Jermaine Moore
  • [3B] PROCESS | Lean Thinking for Leaders - Dagmar Vlahos

Instructor Bios


Annual Conference for Managers, Supervisors, Project and Team Leaders

  • Amy Cann

    Amy Cann

    Amy’s career has spanned over 20 years in the Human Resources profession, and she is committed to guiding leaders to create positive, productive, safe work environments and engaging cultures for their employees while partnering to solve their challenges.

    She is currently enrolled at the Maine School of Law to complete her Juris Doctor degree with a specialization in Employment Law. Her education includes both a Master of Science in Organizational Leadership and a Master of Business Administration degree, Graduate Certificates in Human Resources Management and Social Media Marketing, and a dual Bachelor degree in Human Resources Administration and Psychology.

    Amy has designed and taught graduate, undergraduate, and professional development workshops for eight years for Southern New Hampshire University (SNHU) and the University of New Hampshire (UNH), as well as led over 100 employer training sessions over the years.

    She is a Certified Senior HR Professional (SHRM-SCP) through the Society of Human Resources Management (SHRM) and a Certified Safety Management Specialist (SMS) through the Board of Certified Safety Professionals (BCSP). She is also the President of the Seacoast Human Resources Association (SHRA) through SHRM, as well as a member of the NH Business and Industry Association (NH BIA) and the Chamber Collaborative of Portsmouth.

    Amy specializes in employment law, employee relations, leadership coaching, risk management, and organizational development and training.

  • Mark Huddleston

    Dr. Mark Huddleston received his bachelor's degree in political science from the University at Buffalo, The State University of New York in 1972. He earned his master's and doctoral degrees in political science from the University of Wisconsin–Madison in 1973 and 1978 respectively. He has worked extensively in Bosnia and Kazakhstan for USAID and the Organization for Security and Co-operation in Europe. He has also managed programs for the United States Information Agency in Slovenia, Mexico, Botswana, South Africa, and Zimbabwe. He has published several articles on consensus building in higher education, and several books on the American civil service. Huddleston served as President at the University of New Hampshire from 2007-2018 after stepping away from his post as the 15th president of Ohio Wesleyan University. Prior to his time at Ohio Wesleyan, Dr. Huddleston served on the faculty of the University of Delaware for 24 years, ultimately as the Dean of the College of Arts and Sciences.

  • Peter Hughes

    Peter Hughes, M.Ed., is a part-time faculty member at the University of New Hampshire’s Paul College of Business and Economics, where he teaches organizational behavior. He also teaches at Cambridge College’s Graduate School of Management teaching courses in operations and total quality management, organizational development, and transformational leadership. Peter has worked with numerous hospitality and service organizations. More recently, he was hired by the country of Anguilla to help improve the tourism experience for international visitors. Peter’s business career encompasses diverse industries where he has served as Manufacturing Manager, Corporate Project Manager and Director of Organizational Development. He is also the President & CEO of High Performing Leadership, Ltd, and the author of the book, Leadership and the Road to High Performance.

  • Gerri King

    Gerri King

    Gerri King, Ph.D., is a social psychologist and organizational consultant to corporations, nonprofits, government, education, and healthcare. She works throughout the U.S., Asia, and Canada with a focus on Mergers and Acquisitions, Strategic Planning, Leadership and Supervisory Training, Conflict Resolution, Managing Change, and Enhancing Teams. Based in Concord, NH, she is a founding partner of Human Dynamics Associates. Gerri also has a new book out, available on Amazon.com, called The "DUH" Book of Management and Supervision: Dispelling Common Leadership Myths.

  • Jermaine Moore

    Jermaine Moore

    Jermaine Moore has been in Human Resources for over twenty years, as a talent development and recruiting expert as well as a leadership coach. He has recruited for major pharmaceutical and medical device companies, created on-boarding programs, constructed organizational development plans, conducted gap analysis, developed curriculum, and facilitated training sessions for hundreds of professionals across multiple organizations. Jermaine can be found online at The Mars Hill Group (https://www.themarshillgroup.com/). 

  • Dagmar  Vlahos - UNH IT PMO

    Dagmar Vlahos

    Dagmar is a Six Sigma Black Belt and a Lean Black Belt; receiving her Six Sigma Black Belt training from Fidelity Investments focusing on operational excellence and customer quality.  She continued her Lean training with the State of New Hampshire and in 2015 she received her Lean Black Belt through the State of NH Bureau of Education.  Dagmar is a member of the Lean Executive Committee (LEC) at the State of NH, participates in the State of NH Lean Network and in partnership with the State of NH organized NH Lean Summit at UNH.  She has expertise in Full Project Life Cycle Methodologies, Workflow analysis / process reengineering, Continuous Improvement of Operational Processes including building/optimizing organizational processes, measurement systems, and infrastructure.  Currently a Senior Process Engineer with the UNH Project Management Office,  Dagmar’s experience includes over 15 years of various project management, analyst and management roles. 

This course is currently unavailable.